FX Factory Australia

We’re open Monday -Friday, 9:00 – 5:00 p.m. EST. Shipping goods daily!

Frequently Asked Questions

Please read our FAQ before sending us a message.

How quickly will I get my order?

We ship same or next day 99% of the time. If you are Sydney you may receive it the same day of ordering. Metro East Coast cities usually next day. Adelaide & Rural usually 3 or 4 days and Perth/NT area’s from 6 days. Full tracking details are sent by email once you order and you can track on an interactive map where your package is in real time. 

What payment methods to you accept?

We accept all major credit cards, PayPal, Bank transfer and if you visit our store we accept credit card, gift voucher(s) and/or cash.

Can I visit your showroom?

Yes you can! We have a full showroom and warehouse display located in Chatswood, Sydney. Please contact us before you wish to visit and we will make an appointment. We welcome all visitors, retail, wholesale & trade.

I need my order urgently

Please contact us by phone, email or chat and we will see what we can do. We can give a estimation of courier times or if you are in Sydney we can deliver it by one of our drivers or you can pick up from our store.

Do I receive an invoice for my order?

Certainly! You can view your invoice under “my accounts” and print out a PDF of your invoice for tax purposes.

How do I find your warehouse?

We are located in the light industrial area in Chatswood, next door to Bunnings. It is a bit tricky to find for some, so we have made a Warehouse Directions Guide showing you how to find us. This includes the secure 24/7 pick up point.

Can my order be a surprise?

Of course! We by default put a packing slip into every order for verification, however on order check out comments if you mention you want the contents to be a surprise we will leave it out. All our confetti cannons will also then be unmarked where as the holi powder cannons as you fill them yourself you may want to get a friend to (they come wrapped in paper so the colour is hidden). For other items we can wrap in black plastic film which will leave the contents unknown. 

Can someone order on my behalf?

Most certainly, and it’s really easy! You can on check out put a seperate billing & shipping address to start with. Secondly, for Gender Reveals you can get a friend or doctor to call us with the gender and just order a standard product but note on check out comments gender to be confirmed, don’t worry – we won’t stuff it up! If your planning a surprise event, wedding celebration, birthday party and want some advice please contact us prior to ordering so we can ensure you get your exact requirements and moment desired. 

FX Factory AUSTRALIA

10 / 171 Lower Gibbes St.
Chatswood, NSW, 2067

Ph: 02 9098 6099
sales@fxfactory.com.au

Showroom & Warehouse via appointment only.

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